Website: www.ebooks.ebecindia.in
Email: support@ebecindia.in
Company Name: EBEC India Technology
1. Introduction
Welcome to EBEC India (www.ebooks.ebecindia.in). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our ebooks.
EBEC India provides digital ebooks for Class 6 to 10 students in the subjects of Science, History, and Logical Reasoning.
By using our website and purchasing our products, you consent to the data practices described in this policy.
2. Information We Collect
We collect several types of information from and about users of our website.
2.1 Information You Provide to Us
When you register, purchase an ebook, or contact us, you may provide:
| Category | Specific Data Collected |
|---|---|
| Student Information | Full name, Class (6-10), Subject selection, School name (optional) |
| Parent/Guardian Information | Name, Email address, Phone number |
| Billing Information | Billing address, Payment method details (processed by Easebuzz, not stored by us) |
| Communication Data | Any information you provide when contacting support |
2.2 Information Automatically Collected
When you visit our website, we automatically collect:
| Data Type | Examples |
|---|---|
| Device Information | IP address, browser type, operating system, device type |
| Usage Data | Pages visited, time spent on site, links clicked, referral source |
| Cookies | Small text files stored on your device to improve user experience |
2.3 Information from Third Parties
We may receive information about you from:
- Easebuzz (payment gateway) – Payment confirmation, transaction ID (no sensitive payment details)
- BookFunnel (ebook delivery service) – Delivery status, download activity
3. How We Use Your Information
EBEC India uses your information for the following purposes:
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Process and deliver your order | Contract fulfillment | Name, email, phone, product selection |
| Send download links | Contract fulfillment | Email, phone number |
| Provide customer support | Legitimate interest | Name, email, order details |
| Improve our website and products | Legitimate interest | Usage data, device information |
| Send important updates | Legal obligation | Email address |
| Prevent fraud and ensure security | Legal obligation | IP address, transaction data |
| Comply with legal requirements | Legal obligation | All relevant data |
We will never sell your personal information to third parties.
4. How We Share Your Information
EBEC India shares your information only in the following circumstances:
4.1 Service Providers
We share necessary data with trusted third parties who help us operate our business:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Easebuzz | Payment processing | Name, email, phone, amount (payment details go directly to Easebuzz) |
| BookFunnel | Ebook delivery | Name, email, product purchased |
| Email Service Provider | Sending order confirmations | Name, email |
| Hosting Provider | Website operation | IP address, usage data |
4.2 Legal Requirements
We may disclose your information if required by law, court order, or government regulation.
4.3 Business Transfers
If EBEC India is involved in a merger, acquisition, or asset sale, your information may be transferred. You will be notified via email and/or prominent notice on our website.
4.4 With Your Consent
We may share your information for other purposes with your explicit consent.
5. Data Security
EBEC India takes data security seriously. We implement appropriate technical and organizational measures to protect your personal information.
5.1 Security Measures
| Measure | Description |
|---|---|
| SSL Encryption | All data transmitted between your browser and our website is encrypted (HTTPS) |
| Secure Payment Gateway | Payments processed by Easebuzz (PCI-DSS compliant) – we never store card or UPI details |
| Access Controls | Only authorized EBEC India personnel can access customer data |
| Regular Updates | Our systems and plugins are regularly updated for security patches |
5.2 Limitations
No method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
EBEC India retains your personal information only for as long as necessary:
| Data Type | Retention Period | Reason |
|---|---|---|
| Order records | 5 years | Tax and legal requirements |
| Customer support communications | 2 years | Resolve future issues |
| Download link access logs | 1 year | Monitor abuse and technical issues |
| Website usage data (anonymized) | 12 months | Improve user experience |
| Marketing consent records | Until withdrawn | Legal requirement |
After the retention period, your data will be securely deleted or anonymized.
7. Your Rights (Under Indian IT Act & GDPR)
Depending on your location, you may have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Right to Access | Request a copy of the data we hold about you |
| Right to Rectification | Correct inaccurate or incomplete data |
| Right to Erasure | Request deletion of your data (subject to legal obligations) |
| Right to Restrict Processing | Limit how we use your data |
| Right to Data Portability | Receive your data in a machine-readable format |
| Right to Object | Object to certain types of processing (e.g., marketing) |
| Right to Withdraw Consent | Withdraw previously given consent |
How to Exercise Your Rights
Send an email to: support@ebecindia.in with subject line “Privacy Request – [Your Request Type]”
We will respond within 30 days (or as required by applicable law).
8. Children’s Privacy
EBEC India sells educational ebooks for students in Class 6 to 10 (typically ages 11 to 16 years).
8.1 Parental Consent
We require that:
- Purchases are made by a parent, guardian, or adult (18 years or older)
- Student information is provided by the parent/guardian with their knowledge and consent
8.2 Information About Children
We collect limited information about students:
- Student name
- Class (6-10)
- Subject selection
- School name (optional)
- Email (Parent)
- Mobile Number (Parent)
This information is used only to deliver the correct ebook and improve our educational content.
8.3 No Direct Marketing to Children
We do not send marketing communications directly to children. All communications go to the parent/guardian’s email or phone.
8.4 Parental Rights
Parents/guardians have the right to:
- Review any information collected about their child
- Request deletion of their child’s information
- Withdraw consent at any time
To exercise these rights, email support@ebecindia.in with “Child Data Request” in the subject line.
9. Cookies and Tracking Technologies
EBEC India uses cookies to enhance your browsing experience.
9.1 Types of Cookies We Use
| Cookie Type | Purpose |
|---|---|
| Essential Cookies | Required for website functionality (cart, checkout) |
| Preference Cookies | Remember your settings and preferences |
| Analytics Cookies | Understand how visitors use our site (Google Analytics) |
| Session Cookies | Temporary cookies that expire when you close your browser |
9.2 Managing Cookies
You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality.
9.3 Third-Party Cookies
| Provider | Purpose | Opt-Out Link |
|---|---|---|
| Google Analytics | Website analytics | Google Analytics Opt-out |
| Payment Gateway Company | Payment processing | N/A (essential) |
| BookFunnel | Ebook delivery | N/A (essential) |
10. Third-Party Links
Our website may contain links to third-party websites (payment gateways, social media). EBEC India is not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
11. International Data Transfers
EBEC India operates from India. Our servers and service providers may be located in different countries. By using our website, you consent to the transfer of your data to countries that may have different data protection laws than your country of residence.
We ensure appropriate safeguards are in place for such transfers.
12. Email Communications
12.1 Transactional Emails
We send the following emails automatically:
- Order confirmation
- Download link delivery
- Payment receipt
- Support responses
These emails are necessary for your purchase and cannot be opted out of.
12.2 Marketing Emails
We may occasionally send:
- New ebook announcements
- Special offers and discounts
- Educational tips and resources
You can opt out of marketing emails by clicking the “Unsubscribe” link at the bottom of any marketing email.
13. Changes to This Privacy Policy
EBEC India may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date.”
| Change Type | Notification Method |
|---|---|
| Minor changes (typos, clarifications) | Updated on this page |
| Material changes (data usage, sharing) | Email notification + website banner |
We encourage you to review this policy periodically.
14. Grievance Officer (As per Indian IT Rules, 2011)
In compliance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, EBEC India has appointed a Grievance Officer to address your concerns:
Name: Rahul Sharma
Email: support@ebecindia.in
Phone: +91 8530253835
Working Hours: Monday to Friday, 10:00 AM – 5:00 PM IST
For privacy-related complaints only, please use the email above with subject line “Privacy Grievance – [Your Order ID/Email]”
Response Time: We will acknowledge your complaint within 24 hours and resolve it within 30 days.
15. Contact Information
For any questions about this Privacy Policy or your data:
Email: support@ebecindia.in
Grievance Email: grievance@ebecindia.in
Phone/WhatsApp: +91 8530253835
Working Hours: Monday to Saturday, 10:00 AM – 6:00 PM IST
When contacting us, please include:
- Your full name
- Email address used for purchase
- Order ID (if applicable)
- Detailed description of your request or concern
16. Summary of Key Points
| Question | Answer |
|---|---|
| Do you sell my personal information? | ❌ No, never |
| Do you store payment details? | ❌ No, Easebuzz processes all payments |
| Can I delete my data? | ✅ Yes, email support@ebecindia.in |
| Do you collect student data? | ✅ Yes (name, class, subject) – with parental consent |
| How long do you keep data? | 5 years for orders (legal requirement) |
| Who can I complain to? | Grievance Officer at grievance@ebecindia.in |
17. Acknowledgment
By using the EBEC India website (www.ebooks.ebecindia.in) and purchasing our ebooks, you acknowledge that you have read, understood, and agree to this Privacy Policy.
EBEC India
www.ebooks.ebecindia.in
Building smarter learners from Class 6 onward.
This Privacy Policy is effective as of [Current Date]. Last updated: [Current Date].